Send Notification
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This action allows your bot to send notifications through various channels, including
Slack
SMS
Phone Call
Telegram
Viber
Live Agent
It's all in the "Notification" of your Action step.
Put the sender's address at "Email Profile" and the receiver's address at "To Email".
Similarly, to send a slack notification, you will need to setup your slack integration first. Check how to setup slack integration?
In the pop-up window,
choose a Webhook
choose a default channel or name another one
pick a message type, add as many as needed
for example, "Section" type, put your message at area 4 and add photo or field value if needed
use the "Test" button to send the message for test and adjust accordingly
once finished, click "Save".
Setup a sender number before you make a SMS notification. Check how to add phone number?
You can use the "generate random text" operation with text variable to get a random security code and send out for verification purpose.
Choose a sender and receiver, put a message, and here you go!
Same as SMS notification, a phone number is needed to make a phone call. Check how to add phone number?
Moreover, you must make a voice flow connected to this phone number otherwise your voice bot don't know what to say.
Ref payload is used to pass on a message to the voice bot.
For example, set the payload to "support" here in the notification action and in your voice flow:
Go to the Start Step in your Main Flow and save the ref payload in a custom field.
To send an email notification, you will need to setup your email integration first. Check ?
Unlike "Send Email" step, email notification only supports text message type. Check "" step in "Email Integration" page if you need more message types like images, buttons, files, etc.
