FAQ's
I need assistance
No problem, if you didn't find what you were looking for in the help section, just click here to reach out to us via the support team.
Our amazing support team is always on standby to help.
Do you have a free trial?
Yes we do you can sign up for a 14-day full access trial here
What happens when my free trial is over?
When this happens, you have two choices. Either upgrade to a paid plan or enjoy our free forever plan instead.
How does Email and SMS pricing work?
We don't charge you to send emails. It's FREE. You can connect through SMTP, Sendgrid or Gmail. For sending SMS, Flochat doesn't handle the billing for SMS, you can sign up directly with our service provider(Twilio, Signalwire or Message media), Check their official pricing for details.
Can I cancel at any time?
Yes you can without any issues. Just go to your billing section to cancel the plan.
What does One AI Agent in the pricing plan means?
One AI Agent means: One Facebook page or one WhatsApp number or one Instagram account, etc. We offer an omnichannel, and if you put this one bot in the Omni channel, you can build the bot that is available in the 8 and growing channels we currently support. Current supported channels: Messenger, WhatsApp, Instagram, WeChat, Line, Viber, Google Business Messenger, Telegram.
You can read more here
What counts as a 'User" on your pricing plans?
Think of users as a unique contact in a given month. For example, on the Upstarter plan, you can have unlimited chats with up to 1,000 monthly users. You can opt to add more users to your account to keep track of all conversations, or you can set it to expire from oldest to newest.
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